Vacancy For Call Centre Agent Merseta

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The MERSETA is an equal opportunity employer; however, preference will be given to affirmative action candidates and or people with disabilities.

Duties include:

  • Receive log and process telephone, email and fax queries with regards to the Skills Development Legislation and processes and procedure from clients and stakeholders.
  • Provide accurate and timeous information to clients within the prescribed timeframes as outlined in the merSETA quality management system.
  • Assist clients with their specific queries within the performance standards.
  • Receive and log queries on all merSETA related processes, issues and direct the caller to the appropriate person/division for assistance, if applicable.
  • Ensure a high level quality service to clients and stakeholders.
  • Follow up on client calls, regarding outstanding details, forms etc.
  • Ensure the merSETA database is up to date and reflects correct details at all times.
  • Provide exceptional customer service and a high level of responsibility and professionalism.

Qualities, experience, knowledge and skills required:

  • Matric / NQF level 4 Qualification (Call Centre Certificate will be an added advantage).
  • At least 2 years working experience in a Call Centre environment.
  • Computer literacy with a solid knowledge of Excel, MS Word and Outlook.
  • Attention to detail.
  • Problem solving.
  • Time management and clerical skills.
  • High level of written and verbal communication.
  • Knowledge of office, administration processes, procedures and practices.
  • Knowledge of Skills Development Act.

CLOSING DATE: 28 July 2016

HOW TO APPLY

Click Here to MERSETA RECRUITMENT PAGE TO APPLY

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