Department of Home Affairs is Urgently looking for IT officers


SALARY:R376 596-R443 601 per annum (Level 09)(A basic salary). In addition, a range of competitive benefits are offered.

CENTRE:Eastern Cape, SarahBaartman District Municipality

Ref No: HRMC 40/19/23a(X1 Post):Free State: Xhariep District MunicipalityRef No: HRMC 40/19/23b,(X1 Post):Gauteng: Sedibeng District MunicipalityRef No: HRMC 40/19/23c(X1 Post):Kwa-Zulu Natal: Ilembe District MunicipalityRef No: HRMC 40/19/23d(X1 Post):Kwa-Zulu Natal:Ugu District MunicipalityRef No:HRMC 40/19/23e(X1 Post):Northern Cape: ZF Mcaw (Siyanda) District MunicipalityRef No: HRMC 40/19/23f(X1 Post)


REQUIREMENTS:A 3 year tertiary qualification in Information Technology at NQF level 6 as recognised by SAQA. A Degree at NQF level7 willbe an added advantage. 3 years’ experience in the IT environment. Sound knowledge and application of the GITO guidelines and prescripts. Knowledge of Minimum Information Security Standards (MISS). Knowledge of the Protection of Information Act No 84 of 1982 and the Promotion of Access to Information Act No 2 of 2000. Knowledge of the State Information Technology Agency Act No 88 of 1998. Knowledge of the Public Service Regulatory Framework and the Departmental legislation and prescripts. Client orientation, customer focus, program and project management, communication, presentation, business report writing, influencing, networking, problem solving and analysis skills. A valid drivers’ license, willingness to travel extensively and working extended hours is essential. Working on call is required.


DUTIES:The successful candidate will be responsible for, amongst others, the following specific tasks:Provide IT support of all DHA systems and infrastructure in all offices. Ensure the implementation of infrastructure and hardware support. Install and support of network data-lines, routers, switches, firewalls and IDS/IPS. Ensure the installation and support of servers in the data centre. Ensure that officials are enrolled on the authentication system andprovided with required smart cards. Support online verification scanners used for online verification. Provide support on all applications and workstations. Coordinate the IT requirements of the individual offices with Head Office. Maintain IT asset registers in various local offices. Facilitate disposal process of IT asset and provide technical support for redundant and obsolete items. Facilitate and implement application/system support in the District Municipality. Ensure high availability of systems by officials. Provide IT support to transversal systems (Persal, LOGIS and BAS. Provide IT support to all administrative systems in the offices, Ports of Entry, Refugees Centres, Service points and Health facilities that provides DHA services. Provide supportto IT related projects. Ensure that all desktops and laptops have all required applications, anti-virus software, conduct regular updates and data recovery. Identify and resolve problems causing disruption on the operation of the business and in the network. Resolve the root-causes of incidents and deploy effective workarounds. Improve IT service quality in order for staff to experience fewer repeated incidents and focus efficiently on identifying the causes. Increase knowledge capital (data used to identify trends and proactively identify any problem area. Timely, identify, diagnose and resolve problems. Resolve problems as underlying causes identified and corrected. Provide error control and record error solutions. Identifying underlying problems associated with the corresponding incidents that have occurred. Identify suitable workarounds that provide staff with service improvement while a more permanent solution issought. Analyse urgency and the resources required to effect temporary and permanentsolutions to the problems.

ENQUIRIES:Ms P Mosia Tel No: (012) 406 4536

APPLICATIONS:Quoting the relevant reference number, direct your CV, certified copy of highest qualification together with an Application for Employment form (Z83), obtainable from any Public Service Department or at, by the closing date to: E-mail:



Department of home affairs is in need of IT DesktopTechnicians

REF NO: HRMC 40/19/26(X10 POSTS)

Branch: Information Services

SALARY:R316 791-R373 167 per annum (Level 08)(A basic salary). In addition, a range of competitive benefits are offered.CENTRE:Head Office, Pretoria

REQUIREMENTS:A 3 year tertiary qualification in Information Technology/ Computer Science at NQF level 6 as recognized by SAQA. 2 years’ experience in IT Desktop support. IT Certificates A+, MCSE and/ or Netware Engineer will be added advantage. Basic knowledge of windows operating systems. Knowledge of hardware and software systems, State Information Technology Agency Act 88 of 1998, Departmental legislation and prescripts, Public Service Regulatory Framework. A valid driver’s licence. Willingness to travel extensively and work extended hours.

DUTIES:The successful candidate will be responsible for, amongst others, the following specific tasks:Handle all logged calls accurately and timeously in line with the Service Level Agreement. Conduct trouble shooting on all queries referred by the service desk. Timely identify, diagnose and resolve problems on desktop support. Resolve underlying problems associated with the corresponding of incidents that have occurred. Identify suitable workarounds to provide employees with service improvement while working on resolving the incident. Analyse the urgency and resources required to effect temporary/ permanent solutions to the problems. Install and configure new devices, repair and upgrades of software and hardware. Maintain information and security related standards. Draft technical related reports on desktop support. Provide first line support on network related incidents. Maintain the Knowledge management database. Implementation and roll out of IT Projects including Application Releases.

ENQUIRIES:Ms N. Mampa Tel No: (012) 406 2592