Junior Contact Centre Consultant at Clicks

Recruiter: Clicks REF 31269/CLCK/Junior Contact Centre Consultant(CDM)/200318
AA/EE: Applicable Contract Permanent
Location: Roodepoort Available: ASAP
Category: Call Centre Offer: Market Related

 

Overview

We are looking to recruit a permanent Junior Contact Centre Consultant to work for Clicks Direct Medicines (CDM). The role will be based at Roodepoort, JHB and will report to the Service Center Supervisor

Purpose and Objectives

To direct, coordinate and resolve inbound and outbound telephonic queries within 4 minutes ensuring a first time call resolution meeting patient’s needs.

Requirements

Job Objectives

  • To adhere to a minimum target of +90 inbound and outbound calls per day
  • To answer calls within 20 seconds in order to maintain set service level
  • To achieve 80% quality assessment with every call to ensure best quality service at all times
  • To ensure medication orders placed by patient is executed within terms of trade
  • To refer patient queries to pharmacist with regards to generic substitution and ensure feedback is given to patient
  • To actively promote Club-Card and meet the set targets by capturing every customers Club card details

Experience and Education:

  • 1 year within a call centre environment
  • 1 year retail pharmacy experience
  • Microsoft Office Suite
  • Call centre applications
  • Customer Service
  • Relevant legislation (Pharmacy Council)
  • Medical Aid Formularies

Job related knowledge and skills:

  • Knowledge of Microsoft Word, outlook and Excel.
  • Excellent communications skills and telephone etiquette.
  • Good Knowledge of contact centre procedures.

Competencies required:

  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Working with People
  • Following Instructions and Procedures
  • Adapting and Responding to Change
  • Achieving Personal Work Goals and Objectives
  • Relating and Networking

 

HOW TO APPLY

Click here to apply

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2017 / 2018 Contact Centre Learnership at ESKOM

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Duration: 24 Months

Skills and Competencies

  • Behavioural
    • Integrity
    • Honesty
    • Trustworthiness
    • Professionalism
    • Communication and interpersonal relations
  • Leadership
    • Team player
    • Strong communication skills
  • Knowledge
    • Ability to deal with stress
    • Report compliance
    • Service delivery exposure
    • Effective Time Management
  • Skills
    • Negotiation skills
    • Decision making skills
    • Conflict handling
    • Customer Service and product skills
    • Telephone skills
    • Computer skills,
    • Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities

  • Handling inbound interactions.
  • Handling back office activities (Non – Technical Dispatch and follow ups).
  • Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
  • General Customer interaction and service improvement
  • Supports Marketing, Sales and Customer Service Processes
  • Vending Prepaid

Closing Date: 24 April 2017

How to Apply

Apply Online for the Eskom Contact Centre Learnership Programme in Braamfontein
Apply Online for the Eskom Learnership Programme in Bellville
Apply Online for the Eskom Learnership Programme in Durban
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Permanent Telemarketing Agents Wanted at HomeChoice

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Salary: Market Related
Reference Number: HCH622

Location: Western Cape – Southern Suburbs (Cape)

Sales performance
 
Ensure agreed KPA’s and sales targets are achieved in line with business requirements
Assist in increasing sales revenue within the Telemarketing department
 
Efficiency and productivity
 
Reach performance targets relating to productivity, adherence, turnaround time and quality
Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
 
Customer service
 
Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight
Continuously work towards improving the customer experience and service delivery
 
Quality standards
 
Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
Capture all details of customer, call log and sales transactions accurately onto the system
Adhere to internal systems, policies, procedures and requirements
 
Requirements
 
Qualifications & Accreditations
 
Grade 12 / Matric or equivalent
If no matric, then at least 4 years of sales experience in a Contact Centre
 
Experience & Skills
 
6 Months sales experience in a target driven environment
Computer literate
 
Attributes & Behaviours
 
Energetic & positive attitude
A strong customer focus
Great communication and listening skills
Excellent sales ability
Team player, but able to work independently
Excellent telephonic manner
 
HOW TO APPLY
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ROAD ACCIDENT FUND CALL CENTRE AGENT: T.A.S.K GRADE 8

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Ref no: 18112016CCA
Salary:Total cost to company applicable to this position is minimum R250 486.00 per annum, negotiable.
 
The Road Accident Fund requires the services and skills of qualified individual for the following position; the positions will be based in Head Office in Pretoria
Purpose of the Job: Reporting to the Team Lead, the successful incumbent will be responsible to render efficient and effective customer service to our claimants by providing accurate information in a professional manner.
 
Key Performance Areas
·           To answer calls in a prompt and efficient manner.
·           Capture all information received from external stakeholders on the system.
·           Provide accurate information to claimants, general public, doctors and attorneys.
·           Provide administrative support to walk-in claimants.
·           Provide accurate feedback to the business on queries and requirements.
·           Provide and update claimant information accurately on database.
·           Liaise with service providers to ensure appropriate quality and cost effective care.
 
Qualifications and Experience
·           Matric (Grade 12). 
·           Knowledge of Microsoft Office Suite.
·           Minimum of 12 months experience in a Customer Service environment.
·           Call Centre/ Help Desk qualification will be an added advantage.
·           Preferred language proficiency SiSwati.
 
Technical and behavioral competencies required
·           Excellent verbal and written communication skills.
·           Excellent interpersonal skills.
·           Excellent organizational, problem solving and analytical skills.
·           Telephone Etiquette.
·           Customer service orientated.
·           Team player.
·           Honest, empathic and accountable.
 
 
NB: “RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs”.
 
Closing date: 29 November 2016
 
Applications can be forwarded to the Recruitment Officer at Eco Glades; email address is Hildat.recruitment@raf.co.za OR hand delivered at 420 Witch-Hazel Avenue, Eco Glades 2, Centurion.
 
INSTRUCTION TO PROSPECTIVE APPLICANTS
1.     Indicate the name and the reference number for the position you are applying for on the subject line
2.     Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
3.     Submit a short CV with a maximum of  5 pages
4.     Please indicate your current salary and salary expectations if considered for the position.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are under represented in terms of our Employment Equity Plan
 
Please note that the prospective employees will be subjected to security vetting
NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
           

Email Applications to:

Hildat.recruitment@raf.co.za

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Temporary Call Centre Consultants at Intercape

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Intercity passenger transport service, Intercape Mainliner is seeking Call Centre Consultants on a temporary basis for their peak period. As permanent positions become available in the Call Centre, advantage is given to temporary consultants’ applications within the permanent position’s recruitment process. These positions are based in in Cape Town.

Duties and Responsibilities

Ticket Sales
Handling of customer enquiries
Handling customer complaints
Cash-ups
General Call Centre Duties

Requirements

RSA Citizen (residing in Cape Town area)
Own transport essential
Must have a passion for working with people, and serving others.
Display a willingness to assist in general administration duties.
Enjoy working independently as well as being part of a team.
Assist fellow colleagues in the daily running of call centre related tasks.
Be focused on providing work of an extremely high quality, and take pride in your work.
Very good organizational skills.
Must be presentable, and well spoken.
Must be able to pay attention to detail.

How to apply

Applications close on 12 December 2016. Click here to apply online

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Call Centre Consultant Wanted ASAP

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Salary : basic of R 10,000.00

  • Recruiter:Pillangó Placements
  • Location:Pretoria, Gauteng
  • Salary:R 10000 per month
  • Sector:Customer Service Jobs
  • Job Type:Permanent
  • Date added:09 September 2016
  • AA/EE opportunity?:No
  • Benefits:Not included
  • Similar Jobs:Customer Service Jobs in Pretoria
A company in the Medical Industry, requires the skills of a Call Centre Consultant.
The position is based in Lynnwood, East Pretoria.The Employee’s duties shall include but not be limited to:
• Handling enquiries and sales
• Answering all incoming calls within a maximum of 3 rings
• Explaining procedures, answering questions and providing information & education to clients
• Ensuring client contracts are completed accurately
• Loading all new applications on to the database system
• Assisting with logistics management i.e. receiving/dispatch etc.
• Assisting finance department with doctor’s invoicing
• Creating and issuing clients with invoices
• Making follow up calls on prospective/existing clients
• Ensure client details /status/ notes are up to date
• Sending monthly newsletters out
• Compiling daily enquiry reports
• Liaising with staff at laboratory as well as the sales representatives
• Assisting walk-in clients at our Head Office
• Ensuring the maximum level of customer service is maintained at all times
• Attention to detail is fundamental to the position; mistakes on the database cannot be tolerated
• Initiative and the ability to work independently is imperative as well as being a key team player
• Handle emergency phone every other weekend or when needed.
• Attend lab open days from time to time as needed
• Attend Baby Expos from time to time as needed
• Explaining procedures; answering questions and providing information to clients.Requirements:
Matric
Must be fluent in Afrikaans and English
Medical Receptionist experience will be a great advantage
Young, vibrant person with great people skills
Must be sales and target orientated
Must be computer literate.
Needs to be proficient on Excel
Working hours 8am to 5pm Monday to Fridays
Must have own vehicle and valid driver’s license

Salary : basic of R 10,000.00 cost to company per month, with an extensive commission structure over and above.

Fax your CV to 0864924872

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Call Agent Wanted at NEDBANK

 

1BPurpose of the Job: To collect excess on overdrawn cheque and savings accounts so as to minimise losses for the Bank; in line with Nedbank business strategy.

Location: Johannesburg, ZA

Duties and Responsibilities

  • To collect and make arrangements with clients that are in arrears
  • Answer incoming calls within the SLA time
  • Manage Self
  • Manage client relationships

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

  • 6 months customer service and call centre or retail

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Relevant regulatory knowledge
  • Business writing skills
Closing Date:25 Auagust 2016

Please contact the Nedbank Recruiting Team at +27 860 555 566

HOW TO APPLY>>https://jobs.nedbank.co.za/talentcommunity/apply/325635401/?locale=en_GB

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Vacancy For Call Centre Agent Merseta

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The MERSETA is an equal opportunity employer; however, preference will be given to affirmative action candidates and or people with disabilities.

Duties include:

  • Receive log and process telephone, email and fax queries with regards to the Skills Development Legislation and processes and procedure from clients and stakeholders.
  • Provide accurate and timeous information to clients within the prescribed timeframes as outlined in the merSETA quality management system.
  • Assist clients with their specific queries within the performance standards.
  • Receive and log queries on all merSETA related processes, issues and direct the caller to the appropriate person/division for assistance, if applicable.
  • Ensure a high level quality service to clients and stakeholders.
  • Follow up on client calls, regarding outstanding details, forms etc.
  • Ensure the merSETA database is up to date and reflects correct details at all times.
  • Provide exceptional customer service and a high level of responsibility and professionalism.

Qualities, experience, knowledge and skills required:

  • Matric / NQF level 4 Qualification (Call Centre Certificate will be an added advantage).
  • At least 2 years working experience in a Call Centre environment.
  • Computer literacy with a solid knowledge of Excel, MS Word and Outlook.
  • Attention to detail.
  • Problem solving.
  • Time management and clerical skills.
  • High level of written and verbal communication.
  • Knowledge of office, administration processes, procedures and practices.
  • Knowledge of Skills Development Act.

CLOSING DATE: 28 July 2016

HOW TO APPLY

Click Here to MERSETA RECRUITMENT PAGE TO APPLY

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Customer Care Agent Opportunity at e.tv

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Duties:

  • Receiving incoming viewer calls
  • Resolving and responding to customer queries, complaints, comments and suggestions
  • Providing advice to callers about OpenView HD (OVHD) related issues
  • Promotion of the e and OVHD brand names and loyalty to the channel through excellent service delivery
  • Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems
  • Logging all viewer information on our Customer Relationship Management Software.

Requirements:

  • Matric
  • Computer literacy: MS word, MS excel and MS outlook
  • Exposure to customer services, client liaison or contact centres
  • A communication related qualification is an added advantage
  • Good interpersonal skills
  • Strong written and oral communication skills
  • Excellent voice/telephone manner
  • Must be bilingual
  • Must have the aptitude to grasp technical information relating to television sets and decoders

Note: The successful candidate will be required to work irregular hours including weekends and public holidays.

Closing date is 22 June 2016

How to apply

If you meet the minimum requirements for the position as stated, please send your Application Form (download here) together with your CV, certified copies of your ID & Qualifications, to jobs@etv.co.za.

Applicants will be shortlisted based on the minimum requirements, as well as submission of complete documentation as mentioned above.If you have not received a response within 14 days after the closing date of the advert, please accept that your application was not successful.
Via – e.tv
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Call Centre Consultant Opportunities at Capfin X45 positions

 

0CCCapfin has 45 positions for Customer Service Consultants/New Business Consultants to work in their energetic call centre. The purpose of the Call Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction.Capfin is the South African brand of the global listed group, Southern View Finance. They offer technologically-driven, cost effective and accessible financial services products and solutions.

Performance Areas

  • Operational Productivity – As per the KPI, this includes average talk time, break adherence, schedule adherence, attendance, and customer satisfaction.
  • Quality of work:  Achieve and maintain good QA scores by making calls to customers who applied for a loan.  Conduct telephonic interaction with the customer in accordance with the Captiv8 script and company policies.  Capture the customer’s information correctly on the system. Close the call professionally.
  • Quality team member: Ensure adherence to schedule.  Have a good attendance record and comply with company policies, procedures and practices including the House Rules.  Attend meetings, training interventions and QA workshops and QA feedback sessions.
  • Service Quality: Achieve good customer satisfaction survey scores. Update customer information on Captiv8 system. Make and answer calls from customer in accordance with Capfin policy.
  • Teamwork : Have a positive impact on the team by being involved in team activities.  Ensure that behavior is alignment with the Company values.

Requirements

  • Grade 12
  • Minimum of 6 months Call Centre experience
  • Minimum of 6 months customer facing retail experience

Functional Competencies

  • Computer literate
  • Verbal communication skills

Behavioural Competencies

  • Teamwork
  • Quality and Detail Orientation
  • Customer Focus
  • Following instructions and procedures
  • Information gathering and data analysis

How to apply

Click here to apply online

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