Call Agent Wanted at NEDBANK


1BPurpose of the Job: To collect excess on overdrawn cheque and savings accounts so as to minimise losses for the Bank; in line with Nedbank business strategy.

Location: Johannesburg, ZA

Duties and Responsibilities

  • To collect and make arrangements with clients that are in arrears
  • Answer incoming calls within the SLA time
  • Manage Self
  • Manage client relationships

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

  • 6 months customer service and call centre or retail

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Relevant regulatory knowledge
  • Business writing skills
Closing Date:25 Auagust 2016

Please contact the Nedbank Recruiting Team at +27 860 555 566




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